Frequently Asked Questions

How does my purchase help rescue pups?

10% of every purchase goes directly to dog rescues, providing gear, other essentials, and second chances.

What makes TheDawgPack gear special?

Handcrafted in Minnesota with #tide ocean material® and ulta-lightweight aerospace aluminum hardware, our gear is premium, durable, and comes with a lifetime guarantee.

Where is the gear made?

Our collars, leashes, and harnesses are handcrafted in Minnesota.

What’s the best way to care for my gear?

We recommend spot cleaning with mild soap and water to keep leashes and collars looking great. Hang to dry. Gear Care & Safety.

How long will it take for my order to ship?

Orders are typically processed within 2 business days and then 3-5 days to ship. You’ll receive tracking information as soon as your order ships.

Do you offer returns or exchanges?

Yes! If you are not satisfied with your purchase, we offer a 30-day return policy. Please refer to our full return policy for more details.

How do I contact customer support?

You can reach us via email at packhelp@thedawgpack.com.

Do you ship internationally?

Currently, we ship within the United States. Stay tuned as we plan to offer international shipping in the future.

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Paypal, Amazon, and Google Pay.

Do you offer gift cards?

Yes, we offer digital gift cards, which are perfect for sharing TheDawgPack™ mission and allowing someone special to choose their favorite gear. You may consider Gift Cards for your favorite Dog Rescue!