We’re here to help make sure you and your pup are happy with your gear. Whether it’s a return, exchange, repair, or just a question, we’ve got you covered.

Where is My Order?

Track your Order Here.

Chat

Check out 'DawgChat' in the lower right corner of this page—it includes 30+ FAQs and real-time support (response times may vary depending on the time of day).

Returns & Exchanges

Not quite the right fit or need a different size or color? No problem! Start your return or exchange within 30 days of receiving your order. Click here to begin the process and follow the simple steps.

Repairs

Life happens, and gear takes a beating—that’s why we’ve got your back. If your gear needs a repair, our Guaranteed for Life policy is here to help. Click here to submit a repair request, and we’ll guide you through the next steps.

Email Us

Still need assistance? Reach out to us at packhelp@thedawgpack.com. We’ll get back to you as quickly as possible with answers, solutions, and a little wag-worthy support.