Privacy Policy
Effective Date: April, 2025
This Privacy Policy describes how TheDawgPack (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thedawgpack.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other security-related details.
Customer support information including information provided in communications with us, such as inquiries and support requests.
Some features of the Services may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include:
Device information, browser details, and network connection information.
Your IP address.
Information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including:
Shopify, which powers our Site.
Payment processors, who collect and process your payment information securely.
Marketing and advertising partners, who assist in tracking site engagement and serving relevant advertisements.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to process orders, provide support, fulfill your orders, send notifications related to purchases, arrange for shipping, facilitate returns, and manage your account. Payment information is securely processed by our payment partners; we do not store payment details.
Marketing and Advertising
We may use your personal information to send promotional communications via email, text message, or other channels, and to show you relevant advertisements.
Security and Fraud Prevention
We use your personal information to detect, investigate, and take action against fraudulent, illegal, or malicious activity. If you believe your account has been compromised, please contact us immediately.
Communications and Service Improvements
We use your information to respond to inquiries, improve our Services, and maintain business relationships with our customers.
Cookies and Tracking Technologies
Like many websites, we use cookies and similar technologies. To learn about Shopify’s cookie use, visit: Shopify Cookie Policy.
You can control cookies through your browser settings. Blocking cookies may affect the functionality of our Site. We also recognize Global Privacy Control (GPC) signals to opt out of certain tracking.
How We Disclose Personal Information
We may disclose your personal information to:
Service providers (e.g., IT management, payment processors, fulfillment partners, and analytics providers).
Business and marketing partners to provide services and advertisements.
Legal authorities, if required by law or to enforce our rights.
Data Sales and Sharing
We do not sell your personal data. However, we may share personal data with third parties for targeted advertising. If you are a California resident, you have the right to opt out of this sharing by visiting our “Do Not Sell or Share My Personal Information” page.
Children’s Data
The Services are not intended for children under 13 years of age. We do not knowingly collect or store data from children. If you believe we have collected data from a child, please contact us to have it removed.
Security and Data Retention
We implement reasonable security measures to protect your data but cannot guarantee perfect security. Retention periods vary based on legal and operational needs.
Your Rights
Depending on where you live, you may have rights related to your personal data, including:
Right to Access – Request a copy of the personal data we hold about you.
Right to Delete – Request deletion of your personal information.
Right to Correct – Request corrections to inaccurate personal data.
Right to Opt-Out – Opt-out of certain uses of your data, including targeted advertising.
To exercise your rights, contact us at packhelp@thedawgpack.com.
International Users
Your data may be transferred outside your country of residence. If we transfer data outside of the European Economic Area (EEA) or UK, we rely on recognized transfer mechanisms like Standard Contractual Clauses (SCCs).
Contact Information
If you have any questions about this Privacy Policy or your data rights, please contact us:
Email: packhelp@thedawgpack.com
This Privacy Policy is designed to help you understand how we collect, use, and protect your personal information. If you have any concerns, please reach out to us.