Question 1

Where is my order?

Accepted Answer

You can track your order HERE.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all U.S. orders over $75!

Question 3

How long does shipping take?

Accepted Answer

Orders are typically processed within 2 business days and shipped USPS. Typically shipping is within 3-5 business days. Once shipped, we provide you with tracking information.

Question 4

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States. Stay tuned as we expand to offer international shipping in the future.

Question 5

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly, but if you need to make a change, contact us at packhelp@thedawgpack.com as soon as possible and include your name, email address, and order number.

Question 6

What if my order is lost or delayed?

Accepted Answer

If your order hasn’t arrived, contact us at packhelp@thedawgpack.com, and we’ll help track it down.

Question 7

Where are your products made?

Accepted Answer

Every DawgPack collar, leash, and harness is proudly made in Minnesota.

Question 8

What makes TheDawgPack™ different?

Accepted Answer

TheDawgPack™ is more than just a dog gear brand—it’s a movement. We create ultra-durable, sustainably made collars, leashes, and harnesses designed for adventure, comfort, and longevity. And every purchase does more than equip your pup—it helps rescue dogs in need. We donate 10% of every order to fund dog rescues and adoptions, helping more pups find their forever homes. Made in Minnesota, built to last, and driven by purpose—TheDawgPack is where premium gear meets real impact.

Question 9

Do you have an Ambassador Program?

Accepted Answer

Yes! We’re always looking for passionate rescue dog lovers who want to help spread the word. Reach out to us at packhelp@thedawgpack.com for more details.

Question 10

How can I stay updated on new products and promotions?

Accepted Answer

Join our email list or follow us on social media to stay in the loop!

Question 11

Do you offer a Guarantee?

Accepted Answer

Yes! Our products are built to last and come with a Lifetime guarantee. TheDawgPack™ Guarantee for Life

Question 12

How do I choose the right size for my dog’s collar or harness?

Accepted Answer

Each of our collars and harnesses is designed for adjustability and comfort, and we provide detailed sizing guides on every product page. Here's a link to our overall sizing guide.

Question 13

How does my purchase help rescue dogs?

Accepted Answer

10% of every order goes directly to funding dog rescues and adoptions, helping more pups find loving homes. You can read more on our website.

Question 14

Which rescue organizations do you support?

Accepted Answer

We partner with various rescue organizations to maximize our impact. We have detailed info on our website regarding our rescue partners and success stories.

Question 15

How can my rescue organization partner with TheDawgPack?

Accepted Answer

We’re always looking to team up with amazing rescue organizations! If your rescue is interested in partnering with us, reach out to packhelp@thedawgpack.com. We’d love to explore how we can work together to provide gear, raise awareness, and help more dogs find loving homes.

Question 16

How can I get involved in supporting dog rescues with TheDawgPack?

Accepted Answer

There are a few ways to help! 10% of every purchase goes directly to dog rescue and adoption. You can also donate gear to your favorite dog rescue or purchase a gift card for a rescue organization of your choice. Every action helps save more pups!

Question 17

What is the Hero Series™?

Accepted Answer

The Hero Series™ is our premium, adventure-ready dog gear built for durability, comfort, and performance. Designed to work seamlessly together, the Hero Collar™, Hero Leash™, and Hero Harness™ keep dogs secure and stylish wherever they go—because unstoppable dogs deserve unstoppable gear.

Question 18

What materials are your collars, leashes, and harnesses made from?

Accepted Answer

TheDawgPack gear is built with premium, sustainable, and high-performance materials designed for durability, security, and comfort.• Tide Ocean Material® – Our collars, leashes, and harnesses feature super-durable, eco-friendly webbing made from ocean-bound plastic, helping to clean up our planet while keeping your pup geared up for adventure.• Fidlock® Magnetic & AustriAlpin® Cobra Buckles – Our buckles are ultra-lightweight, secure, and incredibly strong, offering easy one-handed operation and maximum reliability.•Aerospace-Grade Aluminum Hardware – We use super-durable, lightweight, and corrosion-resistant aerospace aluminum for a secure and safe fit that holds up to even the most active dogs.Every piece of TheDawgPack gear is built for adventure and made to last—while helping rescue dogs and the planet. 🌍🐶

Question 19

Can I return or exchange my order?

Accepted Answer

No worries...we got you covered! We get it—sometimes things don’t work out. Whether the fit isn’t quite right or your pup isn’t feeling their new gear, we’ve got you covered with our 30-day return and exchange policy. Returns Center

Question 20

What’s the best way to measure my dog for a collar?

Accepted Answer

Use a soft measuring tape to measure your dog’s neck where the collar will sit, ensuring a comfortable fit. Leave enough room for two fingers to fit between the collar and your dog’s neck.Don’t have a measuring tape? No problem! Wrap a string around your dog’s neck, mark the length, and then measure the string with a standard ruler or tape measure.

Question 21

Are your buckles strong and secure?

Accepted Answer

Yes! We use premium, ultra-lightweight, and patented buckles—including Fidlock® magnetic and AustriAlpin® Cobra buckles—designed for strength, security, and ease of use. These high-performance buckles ensure a secure fit while staying lightweight and comfortable, even for the most adventurous dogs.

Question 22

How wide are your collars?

Accepted Answer

Our collars are 1 inch wide.

Question 23

Check out our sizing guide on each product page. Measure your dog’s neck and choose the best fit based on our recommendations.

Accepted Answer

Check out our sizing guide on the collar product page.

Question 24

Where can I attach my dog's tags?

Accepted Answer

The collar's slider/triglide has a hole specifically designed to attach you pup's tags.

Question 25

Can I attach two dogs to one leash?

Accepted Answer

Yes! We offer the Sidekick Leash™ with quick-release carabiners on both ends, designed to attach seamlessly to the Hero Leash™ for walking two dogs.

Question 26

Are your Leashes chew-proof?

Accepted Answer

While our materials are ultra-durable and resistant to wear and tear, they are not completely chew-proof. If your pup is a heavy chewer, we recommend supervised use.

Question 27

Are the leashes adjustable?

Accepted Answer

Yes! Our all of leashes offer adjustable lengths for versatility and comfort during walks.

Question 28

Does the Hero Harness™ prevent pulling?

Accepted Answer

Yes! The Hero Harness™ features dual attachment points for versatility and control. Attach your leash to the front D-ring to gently discourage pulling, helping with training and better leash manners. For a standard walking experience, use the back D-ring for a secure and comfortable fit.

Question 29

How do I choose the right sized harness?

Accepted Answer

Check out our sizing guide on the harness product page.

Question 30

Do you offer harnesses?

Accepted Answer

Yes! Our Hero Harness is designed for comfort, security, and adjustability for a perfect fit. It's part of our Hero Series™ along with the Hero Collar™ and Hero Leash™.

Question 31

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Question 32

Do you offer gift cards?

Accepted Answer

Yes, we offer digital gift cards, which are perfect for sharing TheDawgPack mission and allowing someone special to choose their favorite gear.

Question 33

Are your products eco-friendly?

Accepted Answer

Yes! We use sustainable materials, including including tide ocean material® (recycled ocean bound plastic) and ship in recycled packaging with NO plastic.

Hero Harness™ demo